Saturday, September 19, 2009

Why Can't We Get K-Mart Super Doubles Anymore?

I was planning to do a post on this sometime later; it wasn't really a priority because it had been reported that Kmart would not run super doubles again this year. Well, I just saw a post on Coupon Clippin' Mama reporting that Kmart will be running super doubles again 9/27 - 10/03.

I emailed Kmart last month expressing my dissatisfaction that the Paducah Kmart no longer participates & this is the response I received:

Dear Wendy,

Thank you for your recent correspondence. We are always interested in hearing from our customers, and regret it was this type of situation that prompted you to contact us. Please accept our apology for any inconvenience you may have encountered with the Double Coupon Promotion.

Kmart seeks to continually improve its promotional programs to maximize the benefits experienced by its customers and by the business. We leveraged national industry survey results to determine those markets that would be most responsive to this pricing strategy. Currently, our coupon events are scheduled in stores where they are the most effective in generating customer response and driving the greatest profitability for the business. Each event is subject to change as new results are tracked and measured.

By sharing your concerns, you have enabled us to address the issues and provide feedback to the appropriate person. Truly, your remarks provide forthright feedback that will enable Sears to achieve excellence in everything we do.

Once again, we apologize for any inconvenience this may cause.

Thank you for taking the time to contact us. We appreciate your business and value you as a Sears Holdings customer. We certainly hope you will continue to make Sears Holdings your choice for quality and value.


Shannon M.
Retail Customer Care
Sears Holdings Corporation

So, what I'm getting from this is that it is that they don't feel it would generate enough customer response to be profitable in Paducah? Let's let them know otherwise; you can email Kmart Customer Service,, and tell them that it would generate business so maybe - "as results are tracked and measured" they may decide that it would be profitable for the Paducah Kmart.

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